Refund/Exchange Policy

  • Refund or exchange must be initiated within 7 days of receipt of the product
  • Customer must contact on the WhatsApp number to know the address details to return the product.
  • Customers will be allowed to do a one-time refund or exchange for the jewellery purchased online under circumstances approved by Luvenus Jewellery Pte Ltd.
  • Item(s) must be in original condition with the price tag(s) intact to be eligible for the refund. Free gift (if any), Certificate (if any), original invoice.
  • Refund will be processed in 7 days after the product is received in original condition.
  • Delivery charges are not refundable.
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