Return and Refund Policy
At Luvenus Jewellery, we strive to ensure customer satisfaction. Please review our return and refund policy carefully before making a purchase.
1. Exchange Policy
• Customers may request a one-time exchange for eligible products within 7 days from the date of purchase, as stated on the original receipt.
• Exchanges are applicable only for non-promotional items and must be done at the same store where the purchase was made.
2. Return Conditions
To be eligible for an exchange:
• The product must be in its original condition, unused, and free from any damage or alterations.
• All original documents, including the invoice and product certificate (if provided), must be returned along with the item.
3. Exclusions – Items Not Eligible for Exchange or Refund
The following items cannot be exchanged or refunded under any circumstances:
• Promotional items or products purchased during special sales.
• Gold bars and gold coins.
• Customized, engraved, or personalized jewellery
• Purchases made using promotional codes or discount coupons.
4. Refund Policy
• Cash refunds are strictly not allowed.
• Customers may choose an alternative item of equal or higher value and pay the price difference where applicable.
For further assistance, please contact our store representatives. We appreciate your understanding and cooperation.