Terms & Conditions

Please read the terms and conditions carefully.


Terms and Conditions are to govern use of, and any purchase from, the Luvenus e-Store website, and constitute an agreement between you and Luvenus Jewellery Pte Ltd. Luvenus Jewellery Pte Ltd, reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this service at any time, at its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Website. Your continued use of this service following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this service. If you do not agree to the amended terms, you must stop using this service.

Purchase Policy:

  • The product shown on the website is the actual jewellery and is sold as it is. However, there may be slight variations with the look and measurements.

  • All gold jewellery items are of 916 purity (22k), and all diamond jewellery items are 750 purity (18k), unless otherwise stated.

  • All our diamond jewellery items are accompanied by an international diamond certificate as proof of authenticity.

  • At Luvenus, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every mobile or computer screen is set differently, colour and size may vary slightly.

  • All prices displayed are final. Shipping cost and taxes may be added to the final checkout screen.

Payment Policy:

  • After you have selected your jewellery and provided shipping information, you will be prompted to make payment.

  • By entering your payment information and submitting your order, you authorize us and our third-party payment processors to charge the amount of the order to your selected payment method.

Delivery Policy:

  • You will receive an order confirmation mail on successful payment.

  • Tracking details will be shared next working day after the order is picked by the shipping agent.

  • Delivery status and tracking will be available on the shipping agent website.

  • Delivery charges will vary based on the country of customer. Delivery charges are non-refundable.

  • Delivery method will be express and will be insured for the value of the product.

  • Expected delivery times can vary based on the custom clearances.

× WhatsApp Chat