This website is operated by LUVENUS JEWELLERY PTE. LTD. (UEN 201213752E). These Terms of Service govern your use of our website and the services provided through it. By accessing or using our website, you agree to comply with these Terms of Service.
Use of the Website
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The product shown on the website is the actual jewellery and is sold as it is. However, there may be slight variations with the look and measurements.
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All gold jewellery items are of 916 purity (22k), and all diamond jewellery items are 750 purity (18k), unless otherwise stated.
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All our diamond jewellery items are accompanied by an international diamond certificate as proof of authenticity.
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At Luvenus, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every mobile or computer screen is set differently, colour and size may vary slightly.
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All prices displayed are final. Shipping cost and taxes may be added to the final checkout screen.
Payment Policy:
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After you have selected your jewellery and provided shipping information, you will be prompted to make payment.
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By entering your payment information and submitting your order, you authorize us and our third-party payment processors to charge the amount of the order to your selected payment method.
Delivery Policy:
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You will receive an order confirmation mail on successful payment.
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Tracking details will be shared next working day after the order is picked by the shipping agent.
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Delivery status and tracking will be available on the shipping agent website.
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Delivery charges will vary based on the country of customer. Delivery charges are non-refundable.
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Delivery method will be express and will be insured for the value of the product.
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Expected delivery times can vary based on the custom clearances.